Reference

Privacy Policy for Your luxury138 Account

Our Privacy Policy explains how luxury138 handles the details you provide when you open an account, verify your phone and move between the lobby and wallet screens.

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luxury138 Privacy Policy for Your luxury138 Account
CONTACT PATHS

Get Help With A Privacy Request

A clear contact path matters when your account record, wallet reference or device history needs attention. We ask you to contact our support team through the account support route and include the phone number or account detail connected with your request. This helps us locate the right record without asking you to send unnecessary personal material. If you are in Surabaya or elsewhere in Indonesia, the same privacy request steps apply where local law permits.

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Account data request

Ask us what personal data is linked to your luxury138 account, including the phone verification record and sign-in details we use for account protection. We may ask you to confirm account ownership before sharing any record, so another person cannot obtain your private account details.

Wallet reference check

If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send the transaction reference and the account phone number through our support path. We use those details to trace the status without treating a wallet reference as permission to disclose unrelated account data.

Correction or deletion

Tell us which account detail you want corrected or removed, and explain why it is inaccurate or no longer needed. We review the request against account security, payment records and retention duties before confirming the action or explaining why some data must remain stored.

DATA HANDLING

What Our Privacy Controls Cover

We keep this policy practical by connecting each data category to an account action you recognise.

Account details

We may hold the details needed to create and maintain your account, such as your phone number, account identifier and…

Device signals

When you sign in from a phone or desktop browser, technical signals such as browser type, session time and device…

Cookies and sessions

Cookies or similar session tools can keep a sign-in flow connected while you move from the lobby to a wallet…

Payment references

A DANA, OVO, GoPay or QRIS reference can be used to match a wallet action with your account and investigate…

Security checks

We protect account records through phone verification, session controls and checks for unusual sign-in behaviour.

Storage and requests

We retain records only as long as needed for account operation, security review, payment reconciliation or a legal requirement that…

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the searches we expect you to make before opening an account or sending a data request. Each answer points back to a practical step, from phone verification to a wallet reference or device change. If your situation is not listed, use the account support route and include only the details needed to locate your record.

It covers account details, phone verification, device and session signals, cookies, wallet references and records connected with account security. It applies when you sign in, check DANA or QRIS status, or use the lobby where local law permits. It also explains how to contact us about your data.

Phone verification helps us confirm account ownership before access, recovery or a privacy response. It also helps separate your account from another person using the same device. We may request a matching account detail before disclosing stored data or changing the phone record.

Yes. The policy covers wallet references and status details connected with DANA, OVO, GoPay and QRIS when they are linked to your account. We may use a reference to trace an incomplete action, but we do not treat that reference as your login credential.

We may record browser type, session time, device markers and related technical signals. These details help us recognise unusual access and explain an extra check when you move from mobile to desktop. They are handled as account security data under the Privacy Policy.

You can ask what personal data is connected with your account or request a correction through the account support route. Include your account phone number and describe the change. We first confirm ownership, then assess the request against security, payment records and applicable retention duties.

The retention period depends on the type of record and why it is needed. Account security, payment reconciliation and legal duties can require different periods. You can ask about a specific category, such as a QRIS reference or phone verification record, through support.

The policy is written for Indonesian account access, but eligibility and availability depend on local law. If you are unsure whether access is available from your location, contact support before opening an account. We will use the applicable local rule rather than make a wider promise.

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